Cancellation & Refund Policy

Digital Cattle Farm subscription plans are prepaid for a fixed 6-month term and do not auto-renew. When a plan expires, you may choose to renew it from within the app. There is no recurring charge and no stored payment mandate.

Because plans are one-time prepaid purchases with no auto-renewal, there is no recurring subscription to cancel. You may simply choose not to renew when your plan expires. Your account reverts to the Free plan and your existing farm data remains safe and accessible.

Subscription fees are generally non-refundable once the plan is active, as access to all paid features is granted immediately. We do not provide refunds for partial or unused portions of a billing period.

If you were charged in error, charged more than once for the same order, or paid but did not receive access to your plan, contact us within 7 days of the transaction and we will investigate and, where a genuine error is confirmed, issue a refund.

Approved refunds are credited back to the original payment method used at checkout (UPI, card, or net banking) via our payment processor, Razorpay. Refunds are typically processed within 5–7 business days of approval, though the time for the amount to reflect in your account depends on your bank or payment provider.

If a payment fails, no amount is charged. If an amount was debited but the payment shows as failed or pending, it is usually auto-reversed by your bank within a few business days. If it is not, contact us with your order reference and we will help reconcile it.

For any cancellation or refund request, email support@digitalcattlefarm.com with your registered phone number and the order reference. Please allow up to 2 business days for a response.